Leland (Lee) W. Cubley

Palm Harbor, FL

727-741-2611                                                                                    lwcubley@gmail.com

 

SUMMARY

 

Information Technology and Telephony Professional with strong technical and communication skills. Experienced Team player in bringing projects to completion. Seeking an opportunity to serve and make a difference. Background in SAN Storage, Windows PC and Server maintenance, Telecommunications Staff Support, Call Center Support, Mentoring

 

HARDWARE

PCs, Window Servers

 

SOFTWARE

MS Word, Excel, PowerPoint, WordPro, PC Anywhere, Lotus123, Lotus Notes, Putty, VI Editor

 

OPERATING SYSTEMS

DOS, Windows, MS Windows NT. Windows 2000, Windows 2003, Ubuntu

 

PROFESSIONAL EXPERIENCE

 

Verizon Information Services, Temple Terrace, Florida

2003-2015

Verizon Information Services provides IT support to Verizon Wireline, Verizon Wireless and Enterprise Services.

 

Storage Provisioner - MTS IV Specialist- Systems Engineer

 

•Graduate Assistant for Verizon’s Information Systems Orientation Program

•Assisted in consolidation of 12 Data Centers to 5

•Supported On-Call Rotation for NFS, VSU, EMC and Hitachi storage

•Allocated EMC and HDS storage per specifications

•Mentored new team members on processes and procedures

 

System Administrator - Systems Engineer IV

 

•Responsible for over 300 servers patching and health

•Worked with multiple Windows operating systems

•Coordinated maintenance windows with application teams.

•Provided On-Call Support for problem intervention and resolution

•Mentored new team members on processes and procedures

 

 

 

 

 

Technical Subject Matter Expert – Systems Engineer – Enterprise Support Center- Onsite

 

•Provided Call Center Desktop and System support

•Repaired/Replaced/Reimaged/Upgraded equipment as required

•Communicated status of system issues with Call Center Management

•Coordinated update activities with system team and Call Center Management

 

Additional Experience   GTE Telephone Operations, Irving, Texas

 

Staff Administrator - Central Office Support

 

●        Designed and Implemented Outage reduction plan “When in Doubt, Check it Out!”

●        Business case preparation for equipment upgrades and purchases

●        Slashed Feature Group A billing errors from 50% to less than 2%

●        Responsible for FCC Price Cap Central Office outage reporting / analysis

●        Wrote Technical Bulletins providing step by step instructions.

 

Switching Technician

 

●        Maintained Central Office Equipment

●        Installed/Maintained/Removed Customer Circuits / Telephone access

 

United States Air Force, Clark Air Force Base, Phillipines

Telecommunications Systems Specialist

 

●        Maintained long haul Data/AUTOVON/AUTODIN circuits

●        Ensured circuit compliance via Out of Service Quality Assurance Testing

 

 

EDUCATION

Bachelor of Science, Business Management, Letourneau University, Longview, Texas

Graduate of Music, Baptist Bible College, Springfield, Missouri

 

TRAINING

A+ Certification Class
Verizon’s Information Systems Orientation Program Windows NT Server Administration Windows 2000 Server Administration Windows 2003 Linux Kernel Compilation and Linux Startup Using the Linux Shell NetApp OnCommand Insight Operation and Best Practices